Customer Service

When will my order ship?

We ship most orders on the next business day and orders within the US typically arrive within 5 business days.

Can I track my order?

You'll receive an email with a tracking number when your order ships.

What payment methods do you accept?

We accept all major credit cards.

This is a gift, are there prices on the packing slip?

No - that would be tacky.

Will I be charged sales tax?

Orders with billing addresses in Minnesota will be taxed at the current MN sales tax rate. Orders with billing addresses outside of Minnesota will not be taxed.

How do I cancel or change an order?

Contact us at service@stuntpuppy.com or 888-265-5006 and we'll be happy to help.

What I ordered isn't what I expected. Can I return or exchange it?

First, look for your order number. You can find it on the packing slip included with your order, in your order confirmation email or in My Account.

Next, download and print out our return form. You’ll need to fill out this form in order to make your return or exchange.

Then, enclose the completed return form, plus a copy of your packing slip, along with the merchandise packed in its original packaging. You can send your return package to:

Stunt Puppy Returns
1621 E Hennepin Ave #151
Minneapolis, MN 55414

If you’re making an exchange and your exchange item is in stock, you should receive your replacement order within 2 weeks after we receive your returned merchandise. We’ll send you an email when your new order is on its way!

What's your Domestic Shipping and Delivery Policy?

Stunt Puppy uses USPS, UPS or FedEx to provide our customers with the best rates and service. The majority of orders are shipped within one business day. You can also contact us with any questions.

Once your order has been shipped, you will receive a shipping confirmation email from us. We will include the tracking number so that you may track your order.

International Shipping (Outside of the USA)

Stuntpuppy.com has partnered with a trusted third-party company, GlobalShopex.com, to fulfill orders for our international customers. Simply add any items you wish to purchase in your shopping cart and choose the “international checkout” option. The items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or (786)314-7144.

GlobalShopex Local Numbers

Australia (Sydney) · Tel: (612) 9037 0252

United Kingdom · Tel: (020) 3371 9380

Japan (Tokyo) · Tel: (3) 4520 9639

Spain (Madrid) · Tel: (91) 829 5114

South Africa · Tel: (27 10) 500-2487 

Canada (Toronto) · Tel: (416) 840 5719

France (Paris) · Tel: (01) 7666 0593

Mexico (DF) · Tel: (55) 8525 3179

Brazil (Sao Paulo) · Tel: (11) 3957 0408

Peru (Lima) · Tel: (1) 718 0788

Colombia (Bogota) · Tel: (1) 508 2859

Chile (Santiago) · Tel: (2) 368 0900

Privacy & Security

Please see our Privacy & Security page.

My dog chewed my Stunt Puppy gear. Can you help?

Nothing is chew proof. Our warranty does not cover chewing, normal wear and tear or product misuse. BUT WAIT - if your dog acts like a dog and chews your leash - we can usually repair it at no cost (e.g. replace buckles (not webbing)).