Frequently Asked Questions
Non-custom items can be returned or exchanged within 60 days of delivery. Visit our return portal for a free return. Use your 9 digit order number to find your order. IF YOU HAVE A 5 DIGIT ORDER NUMBER, ADD 1003 IN FRONT OF THE 5 DIGITS. Once you've been to the portal and filled out the information - you'll receive an email with a pre-paid label to return your item. You're done.
Please don't send any of your animal back to us. Please lint roll all items to avoid a 20% restocking fee.
If you’re making an exchange and your exchange item is in stock, you should receive your replacement order within 2 weeks after we receive your returned merchandise. We’ll send you an email when your new order is on its way!
*Custom items are not returnable, but fully covered under warranty for defects. If there is a sizing issue, please let us know and we'll do our best to remedy the situation. Custom items include: Stunt PuppyID Collars, CollarLab, Hand-Lettered Custom Collars, Adjustable Collar Tags as well as any custom tailored item.
Stunt Puppy uses USPS, UPS or FedEx to provide our customers with the best rates and service. The majority of orders are shipped within one business day. You can also contact us with any questions. Once your order has been shipped, you will receive a shipping confirmation email from us. We will include the tracking number so that you may track your order.
All our gear is warrantied one year from the time of purchase. If you have an issue - please contact us at firstname.lastname@example.org.
Contact us at email@example.com or 888-265-5006 and we'll be happy to help.