Returns and Exchanges
Non-custom* items can be returned or exchanged within 60 days of delivery. Visit our return portal to start a return or exchange. Use your 9 digit order number to find your order. IF YOU HAVE A 5 DIGIT ORDER NUMBER, ADD 1003 IN FRONT OF THE 5 DIGITS. Once you've been to the portal and filled out the information - you'll receive an email with a shipping label to return your item. You're done.
Please don't send any of your animal back to us. Please lint roll all items to avoid a 20% restocking fee.