Returns and Exchanges
For orders less than 30 days, visit our return portal for a free return. Use your 9 digit order number to find your order. IF YOU HAVE A 5 DIGIT ORDER NUMBER, ADD 1003 IN FRONT OF THE 5 DIGITS. Please don't send any of your animal back to us. Please lint roll all items to avoid a 20% restocking fee. Once you've been to the portal and filled out the information - you'll receive an email with a pre-paid label to return your item. You're done.
If your order is older than 30 days, keep reading...
Find your order number. You can find it on the packing slip included with your order, in your order confirmation email or in My Account.
Next, download and print out our return form. You’ll need to fill out this form in order to make your return or exchange.
Please don't send any of your animal back to us. Please lint roll all items to avoid a 20% restocking fee.
Then, enclose the completed return form and send your return package to:
1621 E Hennepin Ave #151
Minneapolis, MN 55414