Non-custom* items shipped within the United States can be returned or exchanged within 30 days of delivery. Visit our return portal to start a return or exchange. Use your 9 digit order number to find your order. IF YOU HAVE A 5 DIGIT ORDER NUMBER, ADD 1003 IN FRONT OF THE 5 DIGITS. Once you've been to the portal and filled out the information - you'll receive an email with a shipping label to return your item.
If you would like to return or exchange an internationally shipped order, reach out to us at service@stuntpuppy.com
Please don't send any of your animal back to us. Please lint roll all items to avoid a 20% restocking fee.
If you’re making an exchange, we'll ship your replacement order within a week after we receive your returned merchandise. Be sure to include what item you would like to exchange for in the Customer Notes section of the return portal. We’ll send you an email when your new order is on its way!
*Custom items are not returnable, but fully covered under warranty for defects. If there is a sizing issue, please let us know and we'll do our best to remedy the situation. Custom items include: Stunt PuppyID™ Collars, CollarLab™, Hand-Lettered Custom Collars, Adjustable Collar Tags as well as any custom tailored item.