Customer Service

Customer Service

When will my order ship?

Most orders ship within two business days. Allow 2-3 weeks for custom items. Each custom product has a more specific timeline on its web page. If you ordered multiple items and some are custom, they will likely ship separately.

Can I track my order?

You'll receive an email with a tracking number when your order ships.

What payment methods do you accept?

We accept all major credit cards.

This is a gift, are there prices on the packing slip?

No - that would be tacky.

Will I be charged sales tax?

Orders with billing addresses in Minnesota and Utah will be taxed at the current sales tax rates. 

How do I cancel or change an order?

Contact us at or 612-803-9589 and we'll be happy to help.

What I ordered isn't what I expected. Can I return or exchange it?

Orders can be returned or exchanged within 60 days of delivery. Visit our return portal. Use your 9 digit order number to find your order. IF YOU HAVE A 5 DIGIT ORDER NUMBER, ADD 1003 IN FRONT OF THE 5 DIGITS.

Please don't send any of your animal back to us. Please lint roll all items to avoid a 20% restocking fee.


If you’re making an exchange and your exchange item is in stock, you should receive your replacement order within 2 weeks after we receive your returned merchandise. We’ll send you an email when your new order is on its way!

Custom items are not returnable, but fully covered under warranty for defects. If there is a sizing issue, please let us know and we'll do our best to remedy the situation. Custom items include: Stunt PuppyID Collars, CollarLab, Hand-Lettered Custom Collars, Adjustable Collar Tags as well as any custom tailored item.

What's your Domestic Shipping and Delivery Policy?

Stunt Puppy uses USPS, UPS or FedEx to provide our customers with the best rates and service. The majority of orders are shipped within one business day. You can also contact us with any questions.

Once your order has been shipped, you will receive a shipping confirmation email from us. We will include the tracking number so that you may track your order.

International Shipping (Outside of the USA) has partnered with a trusted third-party company,, to fulfill orders for our international customers. Simply add any items you wish to purchase in your shopping cart and choose the “international checkout” option. The items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at or (786)314-7144.

GlobalShopex Local Numbers

Australia (Sydney) · Tel: (612) 9037 0252

United Kingdom · Tel: (020) 3371 9380

Japan (Tokyo) · Tel: (3) 4520 9639

Spain (Madrid) · Tel: (91) 829 5114

South Africa · Tel: (27 10) 500-2487 

Canada (Toronto) · Tel: (416) 840 5719

France (Paris) · Tel: (01) 7666 0593

Mexico (DF) · Tel: (55) 8525 3179

Brazil (Sao Paulo) · Tel: (11) 3957 0408

Peru (Lima) · Tel: (1) 718 0788

Colombia (Bogota) · Tel: (1) 508 2859

Chile (Santiago) · Tel: (2) 368 0900

Privacy & Security

Please see our Privacy & Security page.

My dog chewed my Stunt Puppy gear. Can you help?

Nothing is chew proof. Our warranty does not cover chewing, normal wear and tear or product misuse. BUT WAIT - if your dog acts like a dog and chews your leash - we can usually repair it at no cost (e.g. replace buckles (not webbing)).