Non-custom items can be returned or exchanged within 60 days of delivery. Visit our return portal for a free return. Use your 9 digit order number to find your order. IF YOU HAVE A 5 DIGIT ORDER NUMBER, ADD 1003 IN FRONT OF THE 5 DIGITS. Once you've been to the portal and filled out the information - you'll receive an email with a pre-paid label to return your item. You're done.
Please don't send any of your animal back to us. Please lint roll all items to avoid a 20% restocking fee.
If you’re making an exchange and your exchange item is in stock, you should receive your replacement order within 2 weeks after we receive your returned merchandise. We’ll send you an email when your new order is on its way!
*Custom items are not returnable, but fully covered under warranty for defects. If there is a sizing issue, please let us know and we'll do our best to remedy the situation. Custom items include: Stunt PuppyID Collars, CollarLab, Hand-Lettered Custom Collars, Adjustable Collar Tags as well as any custom tailored item.