Due to space the Fi unit and ID info take up, it is not as adjustable as other collars. The larger the collar size, the more adjustable it becomes. The smaller sizes are less adjustable.

A 12” collar should be adjustable about 11-13”. We can’t be exact on the adjustability because the longer the text is for IDs, the more adjustable space you lose.

Here are some sample sizes:

13” adjusts ~ 12-14” | 14" adjusts ~ 13-15" | 15" adjusts ~ 14-16" | 16" adjusts ~ 15-18" | 17" adjusts ~ 16-19" | 18" adjusts ~ 17-20" | 19" adjusts ~ 18-21" | 20" adjusts ~ 18-23" |

Shipping

Most orders ship within two business days. Allow 2 weeks for items with ID. 

Returns and Exchanges

Non-custom* items can be returned or exchanged within 60 days of delivery. Visit our return portal to start a return or exchange. Use your 9 digit order number to find your order. IF YOU HAVE A 5 DIGIT ORDER NUMBER, ADD 1003 IN FRONT OF THE 5 DIGITS. Once you've been to the portal and filled out the information - you'll receive an email with a shipping label to return your item. You're done. 

Please don't send any of your animal back to us. Please lint roll all items to avoid a 20% restocking fee.

Due to space the Fi unit and ID info take up, it is not as adjustable as other collars. The larger the collar size, the more adjustable it becomes. The smaller sizes are less adjustable.

A 12” collar should be adjustable about 11-13”. We can’t be exact on the adjustability because the longer the text is for IDs, the more adjustable space you lose.

Here are some sample sizes:

13” adjusts ~ 12-14” | 14" adjusts ~ 13-15" | 15" adjusts ~ 14-16" | 16" adjusts ~ 15-18" | 17" adjusts ~ 16-19" | 18" adjusts ~ 17-20" | 19" adjusts ~ 18-21" | 20" adjusts ~ 18-23" |