Customer Service
When will my order ship?
Most of our products are made to order. Please allow approximately 5 business days for standard products and 2–3 weeks for custom products.
Can I track my order?
Yes, you'll receive an email with a tracking number when your order ships.
What payment methods do you accept?
We accept all major credit cards and PayPal.
This is a gift, are there prices on the packing slip?
No - that would be tacky.
Will I be charged sales tax?
Orders with billing addresses in Minnesota, Ohio and Utah will be taxed at the current sales tax rates.
How do I cancel or change an order?
Contact us at service@stuntpuppy.com or 612-803-9589 and we'll be happy to help.
What I ordered isn't what I expected. Can I return or exchange it?
How to Start a Return
- Go to your account page in the top right corner of the screen by clicking on the person icon.
- Find your order, and click on the three dots on the right. If your item(s) are eligible for return, click on Return Items. If that option is not available, your item(s) are not eligible for return.
- Follow the prompts to complete the return request.
- Within 2 business days, we’ll email you a prepaid return shipping label. That’s it!
ExchangesIf your exchange item is in stock, your replacement order should arrive within about 2 weeks after we receive your return. We’ll email tracking info once it ships.
International OrdersFor international returns or exchanges, please email service@stuntpuppy.com
Before You Send It Back
- Please lint roll items when possible
- Excessive pet hair may result in a 20% restocking fee
Customized Products
- All Custom products are not returnable, but they are covered under warranty for defects. If you have a sizing issue, reach out — we’ll do our best to help!
What's your Domestic Shipping and Delivery Policy?
Stunt Puppy uses USPS, UPS or FedEx to provide our customers with the best rates and service. You can also contact us with any questions.
Once your order has been shipped, you will receive a shipping confirmation email from us. We will include the tracking number so that you may track your order.
International Shipping (Outside of the USA)
We partner with DHL, UPS and FedEx. Shipping costs can be seen in the shopping cart.
Privacy & Security
Please see our Privacy & Security page.
My dog chewed my Stunt Puppy gear. Can you help?
Nothing is chew proof. Our warranty does not cover chewing, normal wear and tear or product misuse. BUT WAIT - if your dog acts like a dog and chews your leash - we can usually repair it (e.g. replace buckles, not webbing).
Do you sell wholesale?
Yes! We sell wholesale to brick and mortar stores. Please reach out to us at service@stuntpuppy.com with information about your store and Tax ID number.